Terms and Conditions – The Red Carpet Cleaning Company

These Terms and Conditions set out the basis on which The Red Carpet provides cleaning services. By booking or using our services, you agree to be bound by these terms. They are designed to ensure clarity, fairness, and a consistent standard of service across our cleaning company service area.

Please read these Terms and Conditions carefully before confirming a booking.

Scope of Services

The Red Carpet provides a range of cleaning services, including but not limited to domestic cleaning, carpet cleaning, upholstery cleaning, office cleaning, and end of tenancy cleaning. The exact scope of work will be agreed with the client prior to the service.

All services are carried out based on the information provided at the time of booking. Any additional work requested outside the agreed scope may result in changes to the price or schedule.

Booking Process

Bookings can be made by providing details of the required service, including property type, size, and condition. A quote will be provided based on this information.

In some cases, a survey may be required before confirming the booking, particularly for larger or more complex jobs. This may be carried out virtually or onsite.

A booking is considered confirmed once the client has agreed to the quote and the service date has been scheduled.

Access and Preparation

The client is responsible for ensuring that access to the property is available at the agreed time. This includes providing any necessary instructions, keys, or arrangements required for entry.

Clients are expected to prepare the property appropriately for the service. This may include removing personal belongings, clearing surfaces, or ensuring that the area is ready for cleaning.

Delays caused by lack of access or insufficient preparation may affect the service and could result in additional charges.

Pricing and Payments

All pricing is provided in advance based on the information supplied by the client. Prices may vary depending on the size, condition, and complexity of the job.

Payment is required in accordance with the agreed terms, which may include payment before or after the service depending on the nature of the booking.

Accepted payment methods include card payments, PayPal, and bank transfer. All payments must be completed within the agreed timeframe.

If additional work is required beyond the original scope, this will be discussed and agreed before proceeding.

Cancellations and Rescheduling

Clients may cancel or reschedule a booking by providing reasonable notice. We aim to be flexible where possible; however, late cancellations may result in a charge to cover time and resources allocated to the booking.

If a cancellation occurs on the day of the service or access is not provided, a fee may be applied.

We reserve the right to reschedule or cancel a booking in exceptional circumstances, such as unforeseen events or safety concerns. In such cases, we will aim to provide alternative arrangements.

Service Standards

We aim to deliver all services to a professional and consistent standard. However, results may vary depending on the condition of the property, materials, and level of soiling.

While we make every effort to remove stains and restore surfaces, certain types of damage or permanent staining may not be fully reversible.

Clients are encouraged to report any concerns promptly so that they can be addressed in a timely manner.

Liability

We maintain appropriate insurance cover, including public liability insurance, to protect against accidental damage or injury during the provision of our services.

In the unlikely event of damage, the client must notify us as soon as possible. Claims will be assessed based on the circumstances and the terms of our insurance policy.

We are not liable for pre-existing damage, wear and tear, or issues arising from incorrect information provided by the client.

We are also not responsible for items that have not been secured or removed prior to the service where this has been advised.

Health and Safety

We operate in accordance with health and safety regulations and carry out risk assessments where required. Our staff are trained to work safely and use appropriate equipment and materials.

Clients must ensure that the environment is safe for our team to carry out the work. This includes identifying any hazards or restrictions that may affect the service.

If a situation is deemed unsafe, we reserve the right to suspend or cancel the service.

Waste Handling and Regulations

Where applicable, we handle cleaning-related waste in accordance with relevant regulations. This includes the responsible disposal of materials and adherence to environmental standards.

We do not provide large-scale waste removal unless specifically agreed. Any such services must be arranged separately and may be subject to additional charges.

Clients are responsible for ensuring that any items requiring special disposal are identified in advance.

Environmental Responsibility

We aim to minimise environmental impact by using appropriate cleaning products and managing resources efficiently. Where possible, we use eco-friendly solutions and follow responsible practices.

Our approach reflects a commitment to balancing effective cleaning with environmental considerations.

Complaints and Dispute Resolution

If you are not satisfied with any aspect of our service, you should notify us as soon as possible. We will review the issue and aim to resolve it in a fair and reasonable manner.

Our complaints procedure is designed to ensure that concerns are handled promptly and transparently.

Where a resolution cannot be reached, both parties agree to seek a reasonable outcome based on the facts of the case.

Force Majeure

We are not liable for delays or failure to perform services due to events beyond our control. This may include, but is not limited to, severe weather, transport disruption, or other unforeseen circumstances.

In such cases, we will aim to reschedule the service at the earliest possible opportunity.

Changes to Terms

These Terms and Conditions may be updated from time to time to reflect changes in our services or legal requirements. Updated terms will apply to all future bookings.

Clients are encouraged to review the terms periodically to stay informed.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales.