Terms and Conditions – The Red Carpet Cleaning Company

These Terms and Conditions set out the basis on which The Red Carpet provides cleaning services. By booking or using our services, you agree to be bound by these terms. They are designed to ensure clarity, fairness, and a consistent standard of service across our cleaning company service area.

Please read these Terms and Conditions carefully before confirming a booking.

Scope of Services

The Red Carpet provides a range of cleaning services, including but not limited to domestic cleaning, carpet cleaning, upholstery cleaning, office cleaning, and end of tenancy cleaning. The exact scope of work will be agreed with the client prior to the service.

All services are carried out based on the information provided at the time of booking. Any additional work requested outside the agreed scope may result in changes to the price or schedule.

Booking Process

Bookings can be made by providing details of the required service, including property type, size, and condition. A quote will be provided based on this information.

In some cases, a survey may be required before confirming the booking, particularly for larger or more complex jobs. This may be carried out virtually or onsite.

A booking is considered confirmed once the client has agreed to the quote and the service date has been scheduled.

Access and Preparation

The client is responsible for ensuring that access to the property is available at the agreed time. This includes providing any necessary instructions, keys, or arrangements required for entry.

Clients are expected to prepare the property appropriately for the service. This may include removing personal belongings, clearing surfaces, or ensuring that the area is ready for cleaning.

Delays caused by lack of access or insufficient preparation may affect the service and could result in additional charges.

Pricing and Payments

All pricing is provided in advance based on the information supplied by the client. Prices may vary depending on the size, condition, and complexity of the job.

Payment is required in accordance with the agreed terms, which may include payment before or after the service depending on the nature of the booking.

Accepted payment methods include card payments, PayPal, and bank transfer. All payments must be completed within the agreed timeframe.

If additional work is required beyond the original scope, this will be discussed and agreed before proceeding.

Cancellations and Rescheduling

Clients may cancel or reschedule a booking by providing reasonable notice. We aim to be flexible where possible; however, late cancellations may result in a charge to cover time and resources allocated to the booking.

If a cancellation occurs on the day of the service or access is not provided, a fee may be applied.

We reserve the right to reschedule or cancel a booking in exceptional circumstances, such as unforeseen events or safety concerns. In such cases, we will aim to provide alternative arrangements.

Service Standards

We aim to deliver all services to a professional and consistent standard. However, results may vary depending on the condition of the property, materials, and level of soiling.

While we make every effort to remove stains and restore surfaces, certain types of damage or permanent staining may not be fully reversible.

Clients are encouraged to report any concerns promptly so that they can be addressed in a timely manner.

Liability

We maintain appropriate insurance cover, including public liability insurance, to protect against accidental damage or injury during the provision of our services.

In the unlikely event of damage, the client must notify us as soon as possible. Claims will be assessed based on the circumstances and the terms of our insurance policy.

We are not liable for pre-existing damage, wear and tear, or issues arising from incorrect information provided by the client.

We are also not responsible for items that have not been secured or removed prior to the service where this has been advised.

Health and Safety

We operate in accordance with health and safety regulations and carry out risk assessments where required. Our staff are trained to work safely and use appropriate equipment and materials.

Clients must ensure that the environment is safe for our team to carry out the work. This includes identifying any hazards or restrictions that may affect the service.

If a situation is deemed unsafe, we reserve the right to suspend or cancel the service.

Waste Handling and Regulations

Where applicable, we handle cleaning-related waste in accordance with relevant regulations. This includes the responsible disposal of materials and adherence to environmental standards.

We do not provide large-scale waste removal unless specifically agreed. Any such services must be arranged separately and may be subject to additional charges.

Clients are responsible for ensuring that any items requiring special disposal are identified in advance.

Environmental Responsibility

We aim to minimise environmental impact by using appropriate cleaning products and managing resources efficiently. Where possible, we use eco-friendly solutions and follow responsible practices.

Our approach reflects a commitment to balancing effective cleaning with environmental considerations.

Complaints and Dispute Resolution

If you are not satisfied with any aspect of our service, you should notify us as soon as possible. We will review the issue and aim to resolve it in a fair and reasonable manner.

Our complaints procedure is designed to ensure that concerns are handled promptly and transparently.

Where a resolution cannot be reached, both parties agree to seek a reasonable outcome based on the facts of the case.

Force Majeure

We are not liable for delays or failure to perform services due to events beyond our control. This may include, but is not limited to, severe weather, transport disruption, or other unforeseen circumstances.

In such cases, we will aim to reschedule the service at the earliest possible opportunity.

Changes to Terms

These Terms and Conditions may be updated from time to time to reflect changes in our services or legal requirements. Updated terms will apply to all future bookings.

Clients are encouraged to review the terms periodically to stay informed.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These terms represent the full agreement between The Red Carpet and the client in relation to the services provided.

By booking our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.


Frequently Asked Questions

We provide domestic cleaning, deep cleaning, end of tenancy cleaning, and specialist carpet cleaning - always with clear scope so you know what to expect. Our DBS-checked cleaners follow the highest hygiene and health & safety standards, and you'll get before-and-after photos where appropriate. You can also expect professional methods and the right equipment for the job, from kitchens and bathrooms to high-touch areas. In short: we match the service to your needs, confirm access in advance, and complete the work to the agreed specification.

Our professional cleaners use proven, task-specific processes rather than one-size-fits-all. For example, deep cleaning typically includes degreasing kitchen surfaces, disinfecting bathrooms, and careful attention to skirting boards and high-touch points. We also use industry-appropriate tools (including detail brushes, microfibre cloths, and suitable steam or extraction options where required for carpet cleaning). That's why so many customers in London Boroughs trust us for consistent results. We follow Compliance by operating under UK hygiene and health & safety standards on every visit. If you have any preferences for products or materials, tell us and we'll accommodate where possible.

Yes - Accreditation is a key part of how we operate. Our team is fully insured, and our staff are DBS-checked and trained for safe, careful cleaning in homes and offices. Training covers correct chemical handling, safe dilution and use of cleaning products, effective stain and odour approaches, and how to protect delicate surfaces. We also brief cleaners on your access notes and any concerns you flag during booking. This is designed to keep your property safe while we deliver reliable results. If you'd like, we can explain the approach for your specific service such as after builders cleaning or end of tenancy cleaning.

Eco rating: 89% of cleaning products and methods are eco-friendly and non-toxic, meaning we choose lower-impact options wherever they suit the surface and job type. In practice, that can include using microfibre systems, targeted detergents, and safer alternatives that still achieve strong hygiene results. We'll also advise you if a particular task requires a specific product for best outcomes. Why this matters for customers? It's better for homes, especially where children or pets are present, and it aligns with modern expectations for reduced chemical exposure. You can book with confidence knowing our process prioritises effective cleaning without unnecessary harshness.

Pricing depends on the service type, property size, condition, and access requirements. A routine domestic clean is different from deep cleaning or end of tenancy cleaning because the time and level of detail vary. Turnaround can also be influenced by scheduling availability and whether you need add-ons like carpet cleaning, oven cleaning, or after builders cleaning. If you share details (rooms, bathrooms, and any special areas like mould concerns or heavy grease), we'll give an accurate quote before work begins. To be transparent, we confirm what's included so there are no surprises on completion - especially helpful for tenants preparing for checks. Book your cleaner today.

Yes, we can usually work with your access plan. We'll agree in advance how we'll enter and secure the property, whether that's key handover, an agreed arrival time, or an access method you're comfortable with. If nobody is available at the property, tell us what you prefer - then we'll outline the safest way to proceed. Accreditations matter here: our team is trained to follow safe handling routines and hygiene procedures, and we confirm arrangements before any visit. If you're in a busy area near places like Hyde Park or along Kensington High Street, it's especially important to confirm timings so everything runs smoothly. Call our London team to plan access.

Absolutely. We aim to get it right the first time, and we're accountable if something doesn't meet expectations. Our approach starts with clear checklists and - where useful - before-and-after photos so you can see what's been completed. If you notice an issue, contact us promptly so we can understand what needs attention and arrange a remedy where appropriate. You can also review our wider reputation through verified platforms such as Google Reviews and Trustpilot. Rating: Rated 4.5 stars from 202+ verified reviews, which reflects how we deal with feedback and maintain standards. Schedule your cleaning now, and we'll keep communication clear throughout.

Yes, we regularly support end of tenancy cleaning across London and nearby boroughs, including properties that need a thorough reset for letting agents and landlords. Your end of tenancy clean is planned around what's typically assessed: kitchen surfaces, bathrooms, floors, skirting boards, and high-touch areas, plus details that tenants often miss. We can also include carpet cleaning if required, using appropriate methods for stains and general freshness. We're careful about hygiene and health & safety standards and confirm the scope before we start. Over 10 years of professional cleaning services means we understand what landlords expect and how to make the process easier for you.

We provide professional cleaning across London and nearby boroughs. Here are some common local areas we're asked about: Westminster (SW1), Camden (NW1), Islington (N1), Hackney (E8), Tower Hamlets (E1), Southwark (SE1), Lambeth (SE1), Lewisham (SE13), Greenwich (SE10), Wandsworth (SW18), Richmond upon Thames (TW9), Kingston upon Thames (KT1), Haringey (N8), and Hammersmith & Fulham (W6). If your area isn't listed, message us anyway - there's a good chance we can help. We also coordinate timing carefully for transport-heavy streets and busy estates, so your clean still fits your day. Book your cleaner today.

We offer carpet cleaning across London and can reach a wide range of addresses near popular landmarks and open spaces. For example, customers often mention areas around Hyde Park, Chelsea, and near Kensington High Street, where schedules can be tight. We use methods suitable for the carpet type and the level of soiling, aiming to lift stains and refresh fibres without damaging them. If you're planning after builders cleaning before you move in, or you need upholstery help alongside carpets, tell us at booking. You'll also get clear instructions on what to expect during drying time and how to care for the treated areas afterwards.

Yes - we provide after builders cleaning when construction dust, debris residues, and fine plaster-like dust need a proper clean. We focus on a detailed sweep of the property, including skirting boards, ledges, windowsills, and floors, then move to careful sanitising where needed. For waste management, we follow responsible practices and work in line with council expectations. If you're in a London borough, we can advise what to do with bagged waste and where to take items according to local rules. Our process is designed to reduce mess and help your home or commercial space feel usable again quickly after works. Schedule your cleaning now.

To make the visit run smoothly, please prepare your home in a way that supports safe, effective cleaning. If you have pets, secure them in a comfortable area so cleaners can move freely. Remove or protect valuable items, and let us know if anything is fragile or particularly sensitive - especially around carpets, electronics, and antique finishes. Clear access to rooms is important, too: ensure gates/doors are unlocked and any parking arrangements are in place if needed. This helps our trained cleaners work efficiently while maintaining hygiene and health & safety standards. If you're unsure, we can share a quick checklist so nothing is missed. Call our London team.

Eco rating: 89% of cleaning products and methods are eco-friendly and non-toxic, and we choose products based on the surface and cleaning goal. That typically means using effective but safer formulations, plus microfibre systems and careful dilution to reduce residue. For family homes, we also aim to minimise lingering odours by using appropriate rinsing or air-drying where needed. If you have allergies or specific sensitivities, tell us during booking so we can recommend the most suitable approach. We also follow Compliance by operating within UK hygiene and health & safety standards. In addition, Rated 4.5 stars from 202+ verified reviews suggests customers value how safely we work in real homes.

Yes. We take quality and safety seriously and follow recognised guidance for hygiene, workplace practices, and service consistency. Many customers ask about industry frameworks like SafeContractor and the British Cleaning Council, and our teams align cleaning operations with good practice expectations. We also maintain strong internal processes so each visit is planned, carried out carefully, and checked for completeness. This is part of why customers often describe us as reliable and thorough. If you need evidence for a workplace or managed property, ask us - we can share practical details about insurance, training, and how checks are handled.

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Company NameCompany name: The Red Carpet
PhoneTelephone: 020 3397 8626
Opening HoursOpening Hours: Opening Hours: Monday to Sunday, 07:00-00:00
Office AddressStreet address: 23 Battersea Rise
Office AddressPostal code: SW11 1HG
LocationCity: London
LocationCountry: United Kingdom
LocationLatitude: 51.4609440 Longitude: -0.1635280
Send E-mailE-mail: office@theredcarpet.org.uk
WebWeb:
DescriptionDescription: Our London cleaning agency specializes in professional carpet cleaning but also offers all the other types of cleaning services regarding house and office cleaning.

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